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Effective Communication and Assertiveness In-Person
Duration
1 day
Brief Outline
To enable participants to gain the skills and confidence to adopt and apply assertive behaviour.
Intended Outcomes
By the end of the course delegates will be able to:
- Define what ‘assertive’ behaviour is, and differentiate it from other behaviours
- Identify the importance of verbal and non-verbal communication in assertive communication
- Relate the theory of Transactional Analysis to assertive communication and behaviour
- Explore and practise skills and techniques to communicate more assertively
Target Audience
Useful to all staff who would like to improve their personal effectiveness with others.
Training Methods
Trainer led session with interactive group work, exercises and discussion.
- Date:
- Monday, February 12, 2018
- Time:
- 9:30am - 4:30pm
- Time Zone:
- UK, Ireland, Lisbon Time (change)
- Location:
- Room CD113, Academy House, Colindeep Lane
- Campus:
- Colindeep Lane, NW9 6HB
Registration has closed.
Event Organizer
Alex Ong
Staff Development
Email: staffdev@mdx.ac.uk
Intranet: www.intra.mdx.ac.uk/tools-policies/your-development
Phone: 020 8411 6212