Introduction to Consumer Protection Law
Introduction and guidance in relation to Consumer Protection Law
Presented by Thami Nomvete, Senior Legal Advisor and David Malpas, Director of Student and Legal Affairs
This workshop will equip you with the tools you need to address any concerns you may have relating to Consumer Protection Law.
Aimed at professional service staff with limited knowledge of Consumer Protection Law or those wishing to take a refresher course in this area.
It will aim to cover
why consumer law is important
how consumer law applies to Higher Education providers and your relationships with undergraduate students
how consumer law applies to contract terms and information given to students
terms and conditions that are clear and transparent and brought to the attention of students
rules and regulations that students are bound by
clear and transparent complaints handling processes
the potential consequences of not complying
responding to legal actions
role of the CMA and other organisations
whose responsibility is it to ensure we are complying?
our responsibilities in relation to consumer protection law
Presentation with interactive group work, exercises and discussion.
- Thursday, June 21, 2018
- 10:00am - 12:00pm
- Barn 2